Answers to common questions about orders, natural crystal jewelry, shipping, and care.
How long does it take to process my order?
Most orders are processed within 2–5 business days. Delivery times may vary depending on your location and the shipping method available at checkout.
Do natural crystal bracelets look exactly like the photos?
Natural crystals may vary slightly in color, pattern, translucency, and bead appearance. These subtle differences are part of their natural character and make each piece unique.
Can I return or exchange my bracelet?
Returns may be accepted according to our return policy. Items must be unused, unworn, and returned in their original packaging. Please contact us before sending any item back.
How should I care for my crystal bracelet?
Avoid prolonged exposure to water, perfume, lotions, harsh chemicals, and direct sunlight. Store your bracelet separately in a soft pouch or jewelry box when not in use.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Our support team will help you review the issue.
CONTACT SUPPORT
Still Need Help?
Our support team is here to help with order questions, product details, and after-sales support.